Privacy Policy

Introduction

hg777 ("we", "us", or "our") is committed to protecting the privacy of all users who access and use our platform at hg777.ws. This Privacy Policy sets out in formal terms how we collect, process, store, and protect your personal information when you visit our website, create an account, place bets, play games, or interact with our customer support team in Bangladesh or from anywhere else in the world.

By accessing hg777 and continuing to use our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, we ask that you discontinue use of our platform. We encourage you to review this document periodically, as it may be updated from time to time to reflect changes in our practices or applicable regulations.

Information We Collect

We collect different categories of personal and non-personal information to provide you with a safe, reliable, and enjoyable gaming experience. The types of data we may gather include, but are not limited to, the following:

• Identity information: full name, date of birth, national ID number or passport number, and a photograph for identity verification purposes.
• Contact information: email address, mobile phone number, and residential address (city or district level within Bangladesh, e.g., Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi).
• Financial information: payment method details (such as bKash mobile number, Nagad account number, or Rocket wallet ID), transaction history, deposit amounts, and withdrawal records.
• Technical information: IP address, device type, operating system, browser type and version, session duration, pages visited, and referring URL.
• Behavioural information: gaming preferences, bet history, game session logs, bonus usage records, and customer support communications.

Some of this information is provided directly by you during registration or account verification. Other data is collected automatically as you use our platform, through cookies, server logs, and similar tracking technologies.

How We Use Your Information

hg777 uses the personal information we collect for specific, legitimate purposes related to delivering and improving our services. These purposes include:

• Account registration and management: creating, verifying, and maintaining your hg777 player account, including identity verification (KYC) checks required to comply with responsible gaming standards.
• Processing transactions: facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and keeping accurate financial records.
• Customer support: responding to your queries, resolving account disputes, addressing technical issues, and providing 24/7 assistance via our support channels.
• Platform security and fraud prevention: monitoring for suspicious activity, detecting unauthorised access attempts, and protecting the integrity of our platform and your account funds.
• Personalisation and service improvement: analysing usage patterns, game preferences, and betting behaviour to improve our offerings and tailor promotions to your interests.
• Marketing communications: sending you relevant promotional updates, bonus offers, and news about hg777 via email or SMS, subject to your communication preferences. You may opt out at any time by contacting our support team.

Data Sharing and Disclosure

hg777 does not sell, rent, or trade your personal information to any third party. We may, however, share your data with carefully selected partners and service providers under strict confidentiality obligations, and only to the extent necessary to deliver our services. Such circumstances may include:

• Payment processors and e-wallet providers (such as bKash, Nagad, and Rocket) to complete deposit and withdrawal transactions on your behalf.
• Identity verification and KYC service providers to confirm that our users meet legal age requirements and to prevent fraudulent account creation.
• Legal and regulatory authorities in cases where we are required by applicable law, court order, or regulatory guidance to disclose user information, including to prevent money laundering or other illegal activities.

We will never share your personal data for marketing purposes with unaffiliated third parties without your prior explicit consent. Any partner we work with is contractually obligated to protect your data and use it solely for the specific purpose for which it was shared.

Payment and Financial Data

hg777 takes the security of your payment and financial data extremely seriously. When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your transaction is processed through encrypted, secure payment gateways. We do not store your full payment credentials (such as full card numbers or mobile banking PINs) on our servers.

Transaction records, including deposit and withdrawal amounts in Bangladeshi Taka (৳), are retained for auditing, fraud prevention, and compliance purposes. These records are accessible only to authorised hg777 personnel and are subject to the same strict data protection measures that apply to all personal information held by us.

Cookies and Tracking Technologies

hg777 uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and gather analytical data that helps us improve our platform. Cookies are small text files placed on your device when you visit hg777.ws. They do not contain sensitive personal information such as passwords or payment details.

We use session cookies (which expire when you close your browser), persistent cookies (which remain for a set period), and analytical cookies (to track aggregate usage patterns). You may adjust your cookie settings through your browser preferences at any time; however, disabling certain cookies may limit some functionality of the hg777 platform.

Data Security

hg777 employs industry-standard security measures to safeguard your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption on all data transmissions between your device and our servers, secure access controls for our internal systems, regular security audits, and strict internal data handling procedures.

While we take every reasonable precaution to protect your data, no system can be guaranteed to be entirely immune to breaches. In the unlikely event of a data security incident that affects your personal information, we will notify affected users promptly and take all necessary steps to contain and remediate the breach in accordance with our obligations.

Data Retention

We retain your personal information for as long as your hg777 account remains active and for a reasonable period thereafter, as required by our internal policies, applicable law, and responsible gaming obligations. Transaction records, for example, may need to be retained for several years for auditing and compliance purposes. If you request the deletion of your account, we will remove your personal data from our active systems within a reasonable timeframe, subject to any legal retention requirements. Anonymised or aggregated data that cannot be traced back to an individual may be retained indefinitely for statistical and analytical purposes.

Your Rights

hg777 respects your rights with respect to your personal data. As a registered user of our platform, you are entitled to exercise the following rights at any time by contacting our support team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: subject to legal and regulatory retention obligations, you may request the deletion of your personal data from our systems.
• Right to restriction: you may ask us to restrict the processing of your personal data in certain circumstances, such as when you contest its accuracy or object to its use.
• Right to object: you have the right to object to the processing of your personal data for direct marketing purposes at any time, and we will stop using your data for those purposes upon receiving your objection.

We will acknowledge and respond to all data rights requests within a reasonable timeframe. Please be aware that exercising some rights may affect your ability to use certain features of the hg777 platform, particularly where data processing is necessary to provide those features.

Age Restriction and Minor Protection

hg777 strictly prohibits the use of our platform by any person under the age of 21. We do not knowingly collect personal information from individuals under 21 years of age. During registration, all users are required to confirm that they are 21 years of age or older, and identity verification processes are in place to enforce this requirement. If we discover or are notified that a user under the age of 21 has registered on our platform, we will immediately suspend that account, delete the associated personal data, and reverse any transactions made.

Parents and guardians who believe that their child may have registered on hg777 without consent are encouraged to contact us immediately at [email protected] so that we can take swift action to protect the minor.

Third-Party Links

Our platform may, from time to time, contain references or display information relating to third-party products or services (for example, game providers such as Pragmatic Play, Evolution Gaming, orSpribe). These references do not constitute an endorsement of any third party, and hg777 is not responsible for the privacy practices or content of any external services. This Privacy Policy applies solely to information collected by hg777 on our own platform and does not govern the data practices of third-party game studios, payment processors, or other external entities. We encourage you to review the privacy policies of any third-party services you interact with.

Changes to This Privacy Policy

hg777 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will revise the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on our platform. Your continued use of hg777 following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

We recommend that you check this page periodically to stay informed about how we are protecting your information. If you have any concerns about changes we have made, please contact us before continuing to use our services.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way hg777 handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are available 24/7 and committed to addressing your privacy-related enquiries promptly and professionally.

You may reach us by email at [email protected]. Please include your registered username and a clear description of your enquiry so that we can assist you as efficiently as possible.